Privacy Policy

At Stake Casino, we recognize that your privacy is paramount. Our privacy policy outlines exactly how we collect, use, protect, and share your personal information while you enjoy our gaming platform. This document reflects our commitment to transparency and compliance with applicable privacy standards across all jurisdictions where we operate, including Canada.

Who We Are and What This Policy Covers

Stake Casino is operated by Medium Rare N.V., a company registered and licensed in Curaçao under the Curaçao Gaming Authority with license number OGL/2024/1451/0918. Our official domain is stake.com, and this privacy policy applies to all users accessing our platform regardless of their location. The policy governs how we handle data collected through our website, mobile applications, and any affiliated services we provide. By using Stake Casino, you acknowledge that you have read and understood the terms outlined here.

Information We Collect From You

When you register an account with us, we request specific personal data necessary for account creation and verification purposes. This typically includes your full name, date of birth, email address, phone number, and residential address. We collect this information directly from you during the registration process, and it serves multiple purposes including account verification, communication, and regulatory compliance. Additionally, we may request identity documents and proof of address as part of our Know Your Customer (KYC) procedures, which are mandatory under gambling regulations in most jurisdictions. These documents help us verify your identity and prevent fraud, money laundering, and underage gambling on our platform.

Information We Collect Automatically

Our systems automatically record certain information whenever you interact with Stake Casino through any device or connection method. This includes your Internet Protocol (IP) address, browser type, operating system, pages visited, time spent on each page, and the links you click. We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze how you use our platform. This automatic collection helps us improve user experience, detect suspicious activities, and troubleshoot technical issues. Furthermore, we collect data about your transactions, deposits, withdrawals, and gameplay patterns to comply with financial regulations and provide better customer service.

How We Use Your Personal Data

Your personal information serves multiple essential functions within our operation. We use it to verify your identity, process your deposits and withdrawals, communicate important updates about your account, and comply with legal obligations imposed by gambling regulators in Curaçao and other jurisdictions. We analyze gameplay data to identify patterns that might indicate problem gambling, allowing us to implement responsible gaming measures when necessary. Your contact information enables us to send you promotional materials, tournament invitations, and important security notifications. We also use aggregated and anonymized data to improve our games, optimize our platform's performance, and develop new features that enhance your gaming experience.

Data Protection and Security Measures

Stake Casino implements industry-standard security protocols to protect your personal information from unauthorized access, alteration, or disclosure. We employ SSL/TLS encryption technology to secure data transmission between your device and our servers, ensuring that sensitive information remains confidential during transmission. Our systems undergo regular security audits and updates to maintain protection against emerging threats and vulnerabilities. We restrict access to your personal data to authorized personnel only, and we maintain strict confidentiality agreements with all employees and contractors. Despite these measures, no online system is completely immune to security breaches, and we encourage you to use strong passwords and enable two-factor authentication where available.

Sharing Your Information With Third Parties

We may share your personal data with carefully selected third-party service providers who assist us in operating our platform and delivering services to you. These partners include payment processors, identity verification providers, customer support platforms, and analytics companies. We ensure that all third parties operate under strict confidentiality agreements and are prohibited from using your information for purposes other than those specified by us. In certain circumstances, we are required by law to disclose your information to regulatory authorities, law enforcement agencies, or court orders. We will never sell your personal data to marketing companies or other unrelated businesses for their commercial purposes.

Your Rights Regarding Your Data

Depending on your jurisdiction of residence, you may have specific rights concerning your personal information. You have the right to access your data and request a copy of all information we hold about you in a structured, commonly used format. You can request corrections to inaccurate or incomplete information, and in certain circumstances, you may request the deletion of your data, subject to our regulatory retention obligations. You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or adjusting your account preferences. You also have the right to lodge a complaint with relevant privacy authorities in your jurisdiction if you believe we have mishandled your personal data or violated privacy regulations.

Retention of Your Personal Data

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfill our legal and regulatory obligations. Financial records, transaction histories, and identity verification documents are typically retained for several years as required by anti-money laundering regulations and gambling authorities. After the applicable retention period expires, we securely delete or anonymize your personal data unless we are required by law to maintain it for longer periods. In cases where you request account closure, we will delete most personal data within a reasonable timeframe, except for information we must retain for compliance purposes. Information used for statistical analysis is anonymized and cannot be linked to your identity.

Cookies and Tracking Technologies

Our platform uses cookies to enhance your gaming experience and gather insights into how you interact with our services. Session cookies remain active only during your visit and help us maintain your login status and preferences without requiring re-entry of credentials. Persistent cookies remain on your device after you close your browser and help us recognize returning users and remember your preferences across sessions. We also use web beacons and similar tracking pixels to measure the effectiveness of our marketing campaigns and understand user behavior patterns. You can control cookie settings through your browser preferences, though disabling certain cookies may limit functionality of our platform.

Children and Underage Users

Stake Casino is exclusively available to users aged 18 years or older in most jurisdictions, and 21 years or older in certain regions such as the United States through our Stake.us platform. We do not knowingly collect personal information from individuals under these age thresholds, and we implement age verification procedures during registration to prevent underage access. If we discover that someone under the required age has created an account, we will immediately disable that account and delete associated personal data. Parents or guardians who believe their minor child has accessed our platform should contact our support team immediately. We take age restrictions seriously as they represent essential safeguards for protecting vulnerable populations.

International Data Transfers

Your personal data may be transferred to, processed, and stored in jurisdictions outside your country of residence, including Curaçao where our operator is registered. These international transfers occur because our infrastructure, customer support teams, and payment processors operate across multiple jurisdictions. We ensure that all international transfers comply with applicable privacy regulations and that adequate safeguards protect your information during these transfers. We implement data processing agreements with international partners to maintain consistent privacy standards regardless of location. Data transferred internationally remains subject to the same protections and rights described in this privacy policy.

Changes to This Privacy Policy

Stake Casino may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes that substantially affect your rights or how we process your data, we will notify you through email or by posting a prominent notice on our website. Your continued use of our platform following such modifications constitutes your acceptance of the updated policy. We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The date of the most recent update appears at the top of this document, allowing you to track when policy changes occur.

Contact Us Regarding Your Privacy

If you have questions, concerns, or requests related to your personal data or this privacy policy, please contact our customer support team through the channels available on our platform. You can reach out via live chat, email, or contact form, and our support specialists will direct your inquiry to the appropriate department. We respond to privacy inquiries within a reasonable timeframe and make every effort to address your concerns comprehensively. For formal requests regarding your personal data rights, we ask that you submit your request in writing with sufficient detail to identify you and specify exactly what information you seek. You also have the right to contact relevant privacy authorities in your jurisdiction if you believe our handling of your data violates applicable regulations.